Frequently asked questions
How do I order?
Add pieces to your bag, then tap “Checkout via WhatsApp”. Your order arrives as a pre-filled message. Send it and we'll confirm availability, delivery time and the total. No account, no online payment.
How do I pay?
On delivery: M-Pesa or cash. You only pay when the bag is physically in your hands. For countrywide courier orders we may request payment of the delivery fee upfront; the bag itself is still paid on delivery.
How long does delivery take?
Nairobi: same-day or next-day via rider (KSh 250). Countrywide: 1–3 days via courier partners (KSh 400). Orders over KSh 5,000 ship free.
Can I see the bag before paying?
Yes, that's the default. The rider waits while you open the package. If it's not what you ordered or arrives damaged, hand it back; you owe nothing.
What if the bag has an issue after delivery?
Tell us within 48 hours with a photo or video. If a piece is defective or not as described we'll exchange it or refund you, including delivery costs on our side.
See the full policy on the Returns & Exchanges page.
Are the designer-named pieces authentic?
We describe every piece exactly as it is. Where a bag is an original designer piece, we say so and stand behind it. Where a piece is an inspired or unbranded style, the listing says so plainly.
If you ever receive something different from its description, that's a returns case, and you're covered.
Do you restock sold-out pieces?
Sometimes. Popular styles do come back. Message us on WhatsApp and we'll tell you if (or when) a piece returns, and suggest close alternatives in stock now.
How do I take care of my bag?
Keep it out of long, direct sunlight; wipe spills with a soft dry cloth; store it stuffed with clean paper in its dust bag. Full care notes are on every product page.