Terms of Sale

1. Who we are

Bagged Up is an online handbag boutique based in Nairobi, Kenya, selling countrywide with delivery. Orders are placed through this website and completed on WhatsApp.

2. Orders

An order is confirmed when we reply on WhatsApp confirming availability, delivery window and total. Items remain in stock on a first-confirmed basis. If a piece sells out before your confirmation, we'll offer an alternative or decline without obligation.

3. Pricing

Prices are listed in Kenyan shillings (KSh) and include our inspection and quality checks. Delivery fees are shown in the cart before you order. We may correct obvious pricing errors before confirming an order.

4. Payment

Payment is on delivery via M-Pesa or cash, unless we agree otherwise for countrywide courier orders (where the courier fee may be paid upfront). Title passes on full payment.

5. Product descriptions

We photograph and describe every piece as it is, including condition notes where relevant. Minor variations in colour may occur due to screen settings. Products shown with designer names are described accordingly; where a piece is an inspired or unbranded style, the listing states this plainly. If a delivered piece differs materially from its description, our Returns & Exchanges policy applies.

6. Returns

Wrong, damaged or materially not-as-described pieces may be reported within 48 hours of delivery for an exchange or refund, as set out in the returns policy.

7. Liability

Our liability for any claim is limited to the price paid for the piece in question, plus return transport where applicable. Nothing in these terms limits rights that cannot be limited under Kenyan law.

8. Contact

Questions about these terms: WhatsApp +254 113 599 345, Mon–Sat 9 am–7 pm EAT.