Privacy Policy

What we collect

Bagged Up is an online storefront that checks out via WhatsApp. Your cart, saved pieces, recently viewed products, delivery preference and theme are stored only in your browser (localStorage). They are not transmitted to us unless you choose to send a WhatsApp order.

• Order details you send us: the items, quantities and delivery option in your WhatsApp message, plus whatever contact and delivery information you type in the chat.
• Reviews you submit: the name and text you provide, published only after we read them.
• Basic analytics, if enabled: anonymous, aggregated visit data (no advertising trackers).

What we do with it

Order information is used only to fulfil your order: confirming availability, arranging delivery, and handling returns. We do not sell, rent or share your details with third parties except the courier or rider fulfilling your delivery, who receives only what's needed to bring the bag to you.

Chat communications

WhatsApp conversations are governed by WhatsApp's own privacy policy in addition to ours. Keep sensitive details (like full card numbers, which we'd never need) out of chat.

Data retention & your rights

We keep order records only as long as needed for deliveries, warranties and accounting. Ask us any time to correct or delete your details: message +254 113 599 345 and we'll action it within 7 days.

Cookies & local storage

We use browser localStorage for your cart, saved pieces, recently viewed products, delivery preference and theme choice. You can clear this data in your browser settings. No advertising or cross-site tracking cookies are set by the shop.