Policy
Returns & Exchanges
Our promise: if a bag isn't what we said it would be, you don't keep the problem.
48-hour check
Inspect your bag as soon as it arrives, in front of the rider if you can. If it's the wrong piece, damaged, or different from its description, tell us within 48 hours with a photo or short video.
What's covered
- Wrong item delivered, or wrong colour/size to the listing.
- Damage or defects not shown in the listing photos or description.
- Anything materially not-as-described.
When a claim is confirmed, you choose: exchange (for another piece of equal value) or refund to M-Pesa. We cover return transport on our side.
What's not covered
- Normal wear from use, or damage after you've accepted and used the bag.
- Change of mind. Every piece is described and photographed honestly, so we ask you to order with intention. Unsure about a detail? Ask us first. We answer honestly.
How to start a return
Message us on WhatsApp with your order details and photos. We acknowledge within business hours, arrange pickup or courier return, and settle exchanges or refunds within 3 days of receiving the piece back.
Our honest-listing pledge: every bag is inspected and photographed as-is before listing. If our description ever misses something material, that's on us, and the 48-hour window is your safety net.